Speech to Text Recognition
Create publishable minutes of your conversations
The last two years have seen exponential growth in remote communication. Although most conversations can be recorded, accessibility and archiving requirements have significantly increased the need for accurate and readable minutes of conversations held online. The advancing pace of digitalisation means that corporates can then leverage such data for further processing, including AI developments and Machine Learning for their decision making, using conversations as an additional source to understand the organisation. And the cleaner the data, the better.
Where do we see an increased use of remote communication?
The COVID-19 pandemic has sped up the remote revolution. But it is not the only factor. Other considerations also play a part: climate and the reorganization of the workplace are the first which come to mind, but there are many more.
Remote services like conference calls, video streaming and e-learning platforms for employee education have boomed. So have conversion technologies for closed captioning and minutes taking.
Microsoft, Google, and IBM all offer voice recognition services with speech-to-text conversion. Although not bad, the quality of automated voice recognition services mostly requires human intervention. There is much noise in oral communication, repetition and fluff, and sometimes it is necessary to correct the phrase’s syntax or some orthography. The minutes need to correspond to what was said but be sufficiently clean for further processing and, where required, translation. (always remember, with AI, you get what you give, so, please, avoid inputting garbage!)
ASAP Globalizers offers a very articulated network of mother-tongue reviewer to evaluate the speech reading against the spoken language, correct utterances, and convert them into high-quality textual data.
In doing this, the reviewers are assisted by tools based on artificial intelligence and natural language processing technologies. The result is a clean data set of considerable value, ready to be used according to your company policies.
Remember: conversations are less structured than written documents, more spontaneous and usually imbued with emotional clues that can enrich your corporate sentiment analysis activities. Spoken words are precious data too!
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